Mark E. Buckley


Here are some articles regarding company operations.

Most business advice you receive revolves around marketing your business. The second most common type of advice is financial and more specifically tax related advice. If you read any 'how to start a business' book, they will commonly spend half the pages on tax related matters. The rest of the book is devoted to marketing with a spattering of legal advice.

However, you still need to produce a product or deliver a service in the most efficient manner possible. This is where large companies have an advantage. They have enough data to actually determine where there results are coming from. Be a student of your business and how it works. As they say, when the student is ready, the teacher appears.

My background includes involvement in all the latest greatest transformations, including Customer Focus, TQM, CRM, MBO, etc. While all these fads run their course, the underlying theories are still correct. The problem is not with the program but with the implementation. I have led several quality circles and task forces. I have even taught courses on quality to hundreds of employees. In fact my position a few years back was Training and Quality Manager (TQM - get it?).